Subscription FAQ
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For answers to questions not covered on this page, please call 866.523.9653 or send us an email. Subscription office hours are from 10am-6pm EST weekdays. Thanks!

 

Q: How do I change my mailing address or other subscriber information?
Log in here by entering your subscriber number and currently listed zip code.  Once logged into subscriber services, you can see how many issues remain on your subscription, renew, or change your address.

 

Q: How often are the magazines published?
Bicycle Times is published six times a year.  Dirt Rag is published seven times a year.

 

Q: When do the issues come out?
Bicycle Times issues are scheduled to be on sale on the following dates. U.S. Subscribers receive their issues about  a week before the on sale date:

  • #27. Feb. 25, 2014 -  you must have an active subscription on Jan. 3 to receive this issue.
  • #28. April 8, 2014 -  you must have an active subscription on Feb 28 to receive this issue.
  • #29. June 3, 2014 -  you must have an active subscription on April 25 to receive this issue.
  • #30. July 29, 2014 -  you must have an active subscription on June 20 to receive this issue.
  • #31. Sept. 23, 2014 – you must have an active subscription on August 15 to receive this issue.
  • #32. Nov. 18, 2014 – you must have an active subscription on October 10 to receive this issue.
  • #32. We do a second shipping of issue #32 on December 20th for the holidays. This mailing includes all subscriptions purchased between October 10th and December 8th. If you received issue 32 in the normal mailing, you will not receive a second copy.

Dirt Rag issues are scheduled to be on sale on the following dates. U.S. Subscribers receive their issues about  a week before the on sale date:

  • #175. February 11, 2014 – you must have an active subscription on Jan 3 to to receive this issue.
  • #176. April 1, 2014 – you must have an active subscription on Feb 21 to receive this issue.
  • #177. May 13, 2014 – you must have an active subscritption on April 4 to receive this issue.
  • #178. July 1, 2014 – you must have an active subscription on May 23 to receive this issue.
  • #179. August 12, 2014 – you must have an active subscription on July 4 to receive this issue.
  • #180. September 30, 2014 – you must have an active subscription on Aug. 22 to receive this issue.
  • #181. November 18, 2014 – you must have an active subscription on Oct. 10 to receive this issue.
  • #181. We do a second shipping of issue #181 on December 20th for the holidays. This mailing includes all subscriptions purchased between October 10th and December 8th. If you received issue 181 in the normal mailing, you will not receive a second copy.

Digital subscriptions can be purchased at anytime and your subscription will start with the most recently published issue.

Q: How long does it take to get my issue through the mail?
Welcome to the big postal crap shoot. Your guess is as good as mine. Actually, my guess is probably better, so here goes:

  • USA: allow 1-3 weeks for delivery.
  • Canada: allow 2-4 weeks.
  • Overseas: allow 6-8 weeks.

Q: Why does it take so long for delivery?
Magazines travel by “Periodical Class” mail, not First Class. The USPS is allowed to slack on Periodical Class delivery. You’re darn right it sucks — contact the USPS and complain, please. (Sorry overseas folks, boats are sloooow.)

Q: How do I know if my subscription is still active?
Grab your latest issue and look at the mailing label. You’ll notice a number directly above your name, that’s your Matchkey, or Subscriber number. The next number to the right of your subscriber copy is the last issue on your subscription.  First one or two digits are the year, last two digits are the issue.  For example, 906 is the 6th issue of 2009, 1005 would be the 5th issue of 2010.  Alternatively, you can log in here by entering your subscriber number and currently listed zip code.  Once logged into subscriber services, you can see how many issues remain on your subscription, renew, or change your address.

Note: if you asked to be billed, but have not yet paid, the number will match your first issue number.

Q: How do I know when it’s time to renew my subscription?
Don’t worry, we’ll mail you a renewal notice before your subscription expires. If you prefer to worry, check your mailing label and you’ll see that your last issue number is printed directly above your name.

Q: Can I convert my print subscription to a digital subscription?
Yes! Send us an email and we will beam the remaining issues of your print subscription over to your phone/tablet/pad/computer thingy.

Q: Can I convert my digital subscription to a print subscription?
Sorry, no.  We tried this once, Al Gore became very upset.

Q: Do you offer a lifetime subscription?
After plenty of prodding from our loyal readers we’ve decided to offer lifetime subscriptions. $149.99 will buy you a spot on the subscription mailing list until one of us calls it quits. No more renewal reminders, no more missed issues. And now comes the fine print: non-transferable, refunds pro-rated for the first two years only.

Q: I’ve got a weird problem with my subscription that’s not covered by this FAQ page. What should I do?
No sweat. Give us a call (866.523.9653) or shoot us an email. The Subscription Guy is here to serve you (if he hasn’t sneaked out on his bike).

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