Rotating Mass Media Return/Exchange Policy:

Thank you for your order.

Upon receiving your order, please review your invoice carefully to make sure you have received your entire order. If you did not receive items you were invoiced for or your package was damaged during shipping call or email us immediately at 1-800.762.7617 ex110 for assistance.

We hope you are completely satisfied with your purchase. If you are not satisfied with your purchase you may return/exchange product by following the instructions listed below.

RETURN/EXCHANGE WITHIN 60 DAYS. We will exchange or issue a refund on unworn, unused, and unwashed products within 60 days of the date of purchase.

PleaseĀ contact us for specific instructions on how to send the product back (unworn, unused, unwashed) within 60 days for a credit or exchange.

Refunds will be issued in the original form of payment.

When sending a return or exchange to us, please fill out this form here (PDF). Be sure to include the filled out form in the package and mail it to the address below:

Rotating Mass Media
Returns / Exchange
3483 Saxonburg Blvd
Pittsburgh, PA 15238

‘Return shipping fees are non-refundable.

WARRANTY
Every product that Rotating Mass Media sells is covered by a one-year warranty from the date of purchase. The warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If you suspect a defect in workmanship or materials of a Dirt Rag product, return the product to Rotating Mass Media for a warranty evaluation at any time within the first year of ownership. Damaged items covered by warranty will be repaired or replaced with items of comparable size and style, at Rotating Mass Media’s sole discretion. Damaged items not covered under warranty will be repaired, when possible, for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, your product should be sent pre-paid and insured to Rotating Mass Media at:
Rotating Mass Media
Warranty JRA Dept
3483 Saxonburg Blvd
Pittsburgh, PA 15238